Microsoft crm-exchange email router

For additional information regarding other available options and supporting resources, please see my article,. These were pulled directly from the E-mail Router Installation Guide :. You have a couple of options regarding the Incoming Mail Profile; do you want to have the e-mail router handle both outgoing and incoming or do you want to use the Forward Mailbox for Incoming.

The benefit for using the Forward Mailbox is that you have only one point of failure to troubleshoot incoming mail issues, the Forward Mailbox. If each user is configured to use the E-mail Router to manage incoming e-mail then you might have to troubleshoot issues at the Outlook user mailbox level.

The downside to this approach for some is it requires an additional mailbox setup for the Forward Mailbox and Rule Deployment to manage the forwarding mail process. The upside is that it scales well as organizations grow. The most common approach is to use one Incoming Profile for all users. If that is the choice you make then the Access Credentials you choose to use for this profile must have full access to all user mailboxes. When Delegate permissions are used in the email router, users must be set up to enable the email router to send as or send on behalf of the owner of the mailbox.

To do this, follow these steps:. Start the E-mail Router Configuration Manager. For example, type Incoming Email. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. On the File menu, select Options.

Try 1 month free. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. For example, type user mydomain.

Note If you select Administrator as the user type, you must select either Delegate Access or Send As permission as the access type. Delegate Access causes email messages to be sent as "Send on behalf of" messages. Send As permission causes email messages to be sent as "Send As" messages. Important The credentials that are specified in the outgoing profile must have "PublishingEditor" permissions Delegate Access or Send As permissions on the Exchange Online mailboxes that have to be accessed.

Exchange Online administrators and users do not have these permissions by default. To add delegate permissions, Full Access permissions must be granted to the user in the outgoing profile.

Send As permissions must be granted to the user in the Outgoing Profile. These permissions must be added through Windows PowerShell. For more information, go to the following websites:. In this case, each user's credentials must be set within his or her own outgoing profile. Note When Delegate permissions are used in the email router, users must be set up to enable the email router to "send as" or "send on behalf of" the owner of the mailbox.