Connect the country-specific AC cord to the power adapter. If the phone is connected to a compatible Ethernet switch that can provide in-line power, the phone will use that power option. Fastmetrics provides a range of managed and reliable internet service connections, to support and power your Polycom SoundPoint or IP phones. Connect the short, straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone.
Connect the headset optional accessory to the headset jack on the back of the phone. Step 2: align the two protrusions on the bracket with their corresponding holes in the phone and snap them together to lock the base to the phone.
Wallmount Method Step 1: place all cords in the recessed area above the modular jacks as shown in previous example. On the back of the phone, remove the key located behind the hookswitch. This will ensure that the handset remains in place within the cradle in this position. Step 3: with mounting tab of the base unit facing up, fasten the base unit to wall using wall anchors not included.
With the handset on-hook, press any assigned line key, , or NewCall to obtain dial tone. Dial the desired number. With the optional headset connected, press any assigned line key, , or NewCall to obtain dial tone. You also have the option to dial directly from the dial pad without first getting dial tone. Simply enter the number then lift the handset, press the Dial soft key, or press or.
The IP address is listed together with other phone information. Press , or with the handset on hook press the line key with the active indicator, or the Answr soft key. Press to answer the call through an optionally connected headset. Incoming calls may be ignored by pressing the Reject soft key or invoking Do Not Disturb during ringing. Note that Do Not Disturb stays active when the call is dropped and will remain so until toggled off.
Call duration on an active call is monitored through a local call timer. This is visible within the active call window on the display. During a call, press the Trnsfr soft key the active call is placed on hold. Dial the number to which you want to transfer the call. Use the arrow keys to access speed dial numbers, missed, placed, and received call lists. From one of these lists, press the Dial soft key. Press the Trnsfr soft key again to complete the transfer.
This can be done as soon as the ringback sound is heard or you can wait until the third party answers and talk to them before completing the transfer. When a conference has been established, a Split soft key is available.
Pressing this key will split the conference into two calls on hold. Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display.
Individual line indicators reflect voice or text messages left on that line useful if multiple lines are in use. A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. Press Messages button and select Message Center. Optional — If multiple lines are in use, select from which line messages are to be retrieved. Display indicates number of messages and their importance. Press Connct to initiate Voicemail retrieval from the Message Center.
Press Clear to turn off the flashing LED without listening to messages. Follow voice prompts to listen to messages. In addition to a directory of missed, placed, or received calls, the phone can store a local directory of or more contacts. You can add, delete, edit, dial, or search for any contact in this list through just a few key strokes.
A local list of calls missed, received, and placed is maintained by the phone up to for each. Call information will be displayed. The phone combines interactive message services and status monitoring to complement a traditional messaging application such as email. The status of buddies is displayed and updated in real time.
These figures show a typical My Status display and a Buddy Status screen display of monitored phones. Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone.
When a new entry is added to the Contact List, it is automatically assigned the next available speed dial index. Shared lines are an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out.
A shared line is indicated by a different line icon. In the figure, the first line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. If a shared line is in use on one of the phones, it may be unavailable on the other one. The shared line icon changes to a moving icon and the line LED turns red when the line is in use remotely. Each line on the phone can be configured to have one or more call appearances.
More than one call appearance is useful if there is an active call and an incoming call arrives on the same line. This figure shows an incoming call from John Brown. To answer this incoming call, put the original call on Hold or press the [down] key to access the new call.
Answering the incoming call places the original call on Hold and refreshes the soft key labels as indicated third figure. If more than one call appearance is in use, one will appear on the display and the total number will be indicated by a counter at the top right corner of the display. In the example case illustrated, another outbound call can be placed on the same first line. Press Hold during the first call. Then press NewCall to obtain dial tone and a new call appearance for a second call.
Your SoundPoint can support up to two lines. Lines can be configured for private or shared lines. Typically, the top-most line key is reserved for the principle directory number of the phone. Depending on how your phone is configured, the display could resemble one of the displays shown. A line on the phone can be configured to have both line keys associated with it.
If this is the case, the display could look like this. Incoming calls to this line will be distributed evenly among the two available keys. Similarly, outgoing calls will be distributed. This article provides possible solutions to problem with your Polycom SoundPoint IP phone, such as No Dial-Tone, or your Polycom phone is not ringing for incoming calls.
Use and to scroll through lists. In some lists the and keys can be used as Page Up and Page Down. When menus have submenus, use and to move one level down or one level back up. Use Menu button to exit from any menu. To enter text using the dial pad, press the number keys one or more times. As an option, the headset can be permanently enabled. This is especially useful for regular headset users. Subsequent calls to or from this phone using the headset will cause the headset key to flash.
During a call, press. The LED on the phone lights up and a flashing microphone on the display indicates that the other party parties cannot hear you. Microphone Mute applies to all modes: handset, headset, and hands-free. You can still hear all other parties while Mute is enabled. To turn off Microphone Mute, press again. Press the volume keys to adjust handset, headset, and hands-free speaker volume during a call. Pressing these keys in idle state adjusts the ringer volume.
If the phone cannot obtain a time and date from the server, the display will flash. Contact your system administrator if either time or date is incorrect. You have control over the format of the display and can turn it off. Many ring types are available including a Silent Ring. If Silent Ring is selected, incoming calls can only be answered by pressing the Answer soft key. You can set distinctive incoming ringing tones for contacts in your local directory.
This allows identification of a contact by a specific ring tone. This feature is local to the phone, and may be overridden by server settings. Contact your system administrator for more details. You can configure up to two lines with individual status display.
This telephone is easy to use with dedicated feature keys and context-sensitive soft keys. It also includes an easy-to-read graphical LCD display. Fixed feature keys on this telephone include two line keys, a menu key, a messages key, a redial key, a hold key, speakerphone, mute and headset keys. It can be powered by standardized power over Ethernet or by using an external AC adaptor.
In-Line Power Option. Need reliable internet service to support your IP phones? Our team has more than two decades experience providing managed phone services to businesses of all sizes. All Fastmetrics phone lines are provisioned over our private cloud voice network, for superior levels of Quality of Service QoS.
Wide range of advanced business features included. No extra costs. Plus, seamless mobile presence via the free Fastmetrics Cloud Phone app. Polycom Connect Handset and Headset Connect the short, straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone.
Wallmount Method. Deskmount Method Step 1: place all cords in the recessed area above the modular jacks as shown. Using Hands-Free Speakerphone Mode. Using the Headset. In all cases, the active call will appear on the display showing call duration and destination. Polycom Answer a Call Using the Handset. Pick up the handset. Polycom Call Timer Call duration on an active call is monitored through a local call timer.
If multiple lines are in use: Select which line to forward. Enter a number or URL to forward all future calls to. Press the Enable soft key to confirm Call Forwarding. If multiple lines are in use: Select which line to disable.
Press the Disabl soft key. Polycom Transfer a Call During a call, press the Trnsfr soft key the active call is placed on hold. OR Use the arrow keys to access speed dial numbers, missed, placed, and received call lists. Information in t his document is sub ject to change wit hout notice. Or dial the number, and then pres s the. Dial soft key.
With the headset connected, pres s:. Or dial the number, and then pres s. Hang up or press the EndCall soft key. To create a three-wa y local. Press the Cnfrnc soft key to create a. Particulars and menu. During a call, press the Trnsfr soft. Press the Blind soft key to transfer the.
The original call is resume d. To enable call forw arding:. Press the Fw d soft key from the. Alw a ys , No Answ er , and Busy. For No Answer , enter the number of. Press the Enable soft key to confirm. To disable call forw arding:. Alw a ys , No Answ er , and Bus.
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